Frequently Asked Questions

The Virtual Agent Program (VAP) platform is a system that allows users (Virtual Agents) to load float (Provide Liquidity) enabling transactions on the Main Website (ZendRemit) to be completed in real-time (payout facilitation). Whenever the agent float funds are used in transaction completion, the agent earns the respective commissions (Revenue Share).

To become a Virtual Agent, you need to sign up on the VAP platform website and follow the registration process.

"Float" refers to the funds that Virtual Agents load onto the VAP platform, which are used to facilitate transactions on the Main Website (ZendRemit).

The float can be loaded via mobile money or bank deposit (or transfer).

The minimum amount of float balance that can participate is approximately USD 50 (KES 5,000).

You can however top-up float by loading any amount as defined by the loading method (Mobile or Bank).

There are two ways an agent can earn commissions on the VAP platform. Either through "Direct Commissions" or via "Referral Commissions".

Whenever a Virtual Agent account issues float funds for participation, the respective agent earns "Direct Commissions" which are then moved into the "Outstanding Commissions" account until they are simultaneously (as with outstanding float) credited into the main "Commissions" account in approximately T + X business days after payout participation.

As well, whenever an agent uses your referral link to sign-up for a VAP account and subsequently participates; you will automatically earn a 5% revenue share per transaction ("Referral Commissions"); while they earn 30%, for upto 12 Months from their account creation.

Virtual agents may withdraw funds from two accounts. The "Float Account" and/or "Commissions Account".

Outstanding float funds and outstanding commissions will automatically be returned to the agent's float account and the commission account, respectively, in approximately T + X business days after payout participation. Virtual Agents may then withdraw the funds from either of the two accounts as per the policies set by ZendRemit.

An agent may withdraw and receive settlement funds from the commissions account in real-time; while withdrawals from the float accounts will take the time stipulated under the Terms & Conditions to be settled.

The percentage commission rate shown is an estimate and may be subject to change. The exact commission rate will be communicated to Virtual Agents through the VAP platform. The commission rate being at least 24% of your loaded float per annum.

24% is the minimum guaranteed commission rate per annum.

The minimum amount of float balance that can participate is approximately USD 50 (KES 5,000).

You can however top-up float by loading any amount as defined by the loading method (Mobile or Bank).

Any disputes arising out of or relating to this Agreement will be resolved exclusively through arbitration in accordance with the rules of the arbitration organization selected by ZendRemit. The arbitration will be held in the jurisdiction in which ZendRemit is incorporated.

ZendRemit reserves the right to modify this Agreement at any time by posting the modified terms on the VAP platform website or by notifying the Virtual Agent in writing. The Virtual Agent's continued use of the VAP platform after any such modification will constitute acceptance of the modified terms.

Virtual Agents are independent contractors and nothing in this Agreement will be construed to create a partnership, joint venture, agency, or employment relationship between the parties.

No, the float funds are to be used exclusively for participating in transactions on the Main Website (ZendRemit).

Virtual Agents may load float funds onto the VAP platform at any time, subject to the policies and procedures set by ZendRemit.

Virtual Agents can track their outstanding float funds and commissions through the VAP platform's dashboard, which displays the account balance and transaction history.

ZendRemit may impose certain eligibility criteria for Virtual Agents, such as minimum age, residency, and business requirements. These criteria will be communicated to Virtual Agents during the registration process.

ZendRemit reserves the right to suspend or terminate the account of a Virtual Agent if it remains inactive for a certain period of time, as determined by ZendRemit.

Virtual Agents are encouraged to resolve any disputes with other Virtual Agents directly. However, if a dispute cannot be resolved through direct negotiation, Virtual Agents may bring the matter to the attention of ZendRemit, which will work to resolve the dispute in accordance with its policies and procedures.

ZendRemit may impose certain limits on the amount of float funds a Virtual Agent can load onto the VAP platform, either per transaction or over a certain period of time. These limits will be communicated to Virtual Agents through the VAP platform.

No, float funds and commissions cannot be transferred between Virtual Agent accounts.